Radio 4 Money Box - Tackling Mobile Fraud and Savings Tax

Listeners and lawyers who are court appointed deputies say banks won't let them act properly for the person they protect. Gemma Hopper Lifetime Lawyers director speaks about what she is seeing. UK Finance, which represents banks, says it knows there's more to be done and that it's working with members and government bodies to look at how greater consistency can be achieved across the industry.
https://www.bbc.co.uk/sounds/play/m002198d (17:10)